Legal

Complaints Procedure

We take every complaint seriously and aim to resolve issues quickly and fairly.

Our full complaints procedure is currently being finalised as part of our website update and is pending final sign-off. If you'd like to raise a complaint in the meantime, please contact us directly and a member of our team will respond promptly. As a member of The Property Redress Scheme (PRS), unresolved complaints can ultimately be referred to PRS for independent review.